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The Persivis team responds to requests within a maximum of 4 business hours, Monday through Friday, between 09:00 and 18:00. For frequently asked questions, consult the list below.
You can send an email to info@persivis.com or call 0739718398. In the email, please include the module name (Executive Dashboard, Predictive Analysis, or Interactive Reports) and a brief description of the issue. We respond within a maximum of 4 business hours.
For incidents that block access to data or report generation, the response time is a maximum of 2 business hours. Medium-impact issues (filtering errors, update delays) are resolved on the same business day.
Yes, you can access the frequently asked questions section directly on our website, on the contact page. There you will find answers for configuring widgets, exporting reports, and integrating with external data sources.
Certainly. Send an email to info@persivis.com with the estimated number of participants and the modules of interest (Executive Dashboard, Predictive Analysis, Interactive Reports). We will schedule a 60-minute online session within 5 business days.
Use the same channels: email at info@persivis.com or phone at 0739718398. For errors, please attach a screenshot and the approximate time of occurrence. Suggestions are analyzed monthly by the product team and integrated into the development roadmap.
Fill in a few details about your analysis needs, and we will propose a customized business intelligence solution for you.